Responsive recruiter

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

The Customer Success Specialist is responsible for maintaining and enhancing the organization’s customer communications by overseeing claim entry via a centralized system. In addition, they will increase the efficacy of the internal system by confirming accuracy of data and correcting when needed. This position will perform initial employee onboarding and support the executive management team on some tasks.

Essential Skills and Abilities:

Excellent communication skills, proper grammar, and letter writing ability
Computer literate (i.e., word, excel, powerpoint)
Competency in problem solving and decision-making
Ability to delegate and supervise successfully
Management of multiple projects simultaneously
Strong organizational skills with attention to detail
Ability to work as a team player

Responsibilities:

Answer all incoming calls/receive and forward all faxes
Maintain compliance for internal production system
Intake information for all jobs/losses and prepare for production team's review
Manage integrity of all internal systems data relative to claims, vendors, customers and jobs
Assist employees with system related issues and coordinate trainings
Conserve executive team's time by performing tasks such as reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, maintaining appointment schedules by planning and scheduling events
Maintain company calendar with upcoming events, PTO, meetings, etc.
Perform onboarding processes with new hires
Develop and/or administer special projects in areas of operations, human resources, sales/marketing, and finance as directed
Review and update upper management on status of calls from prior day

Benefits:

Competitive pay
100% paid healthcare premium
Vision insurance
Dental insurance
401(k)
Life Insurance
Flexible Spending Account
Home Ownership Program
Scholarship Program

Compensation: $16.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WHO WE ARE

For more than 30 years, First Atlantic Restoration has provided high quality, award winning disaster cleanup, mitigation, and restoration services for both commercial and residential properties. We are a locally-owned, Virginia Beach-based company with multiple offices in our service area covering Virginia Beach, Newport News, Hampton, Norfolk, Chesapeake, Williamsburg, Richmond, Charlottesville and the surrounding towns and cities.

We provide emergency mitigation services 24/7/365 capable of responding to any size or complexity of property damage, biohazard containment or cleanup. Our high performing reconstruction department has won multiple national awards for excellence, performance, and creativity in disaster recovery solutions. Our infection control division First Atlantic Environmental is also entrusted daily with the lives and health of immune compromised patients in hospitals, operating rooms and nursing homes throughout our service area. Since 1990, over 45,000 clients have benefited from our expertise.

We are powered by our people – an excited, highly trained team driven by our core values that include humility, kindness and actions that all honor our God, our families, and each other.

Our 501(c)3 Give First charitable foundation also allows us to constantly help those unable to repay us, focusing on disabled veterans, disabled children, and other families in need of restoration, remodeling, handicap accessibility and other repairs to their homes and facilities.

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BENEFITS

100% Employer paid Health Insurance

Vision & Dental Insurance

Life Insurance

401K

Flexible Spending Account

Home Ownership Program

Scholarship Program

Referral Program

Parental Leave

& much more!